Again, the increasing desire for technology removes the personal human nature and accountability in an industry built on the above.ģ. This wreaks total havoc with our schedule, staffing arrangements, and prevents others from booking appointments. Potential patients book, cancel, reschedule, re-book, all in a matter of hours even minutes. So, the consumer doesn't clearly understand how to use the app.Ģ. Well, the ever-increasing desire for technology over human interaction resulted in ZocDoc charging me a fee. Someone will book & "NoShow." But when I call them I'm told they wanted a Video encounter, not an in-office visit. The platform should provide a greater explanation of how it works. However, my only complaint is that visitors to the platform do not understand how it works. Especially since I have had no success with Yelp, GoogleAdWords, and other platforms. ZocDoc has significantly increased the number of new patients driven to my practice. I am a physician/owner of a medical spa & wellness center. The business practices of ZocDoc should be thoroughly investigated. I was left with no option but to cancel my relationship with ZocDoc. This “Trust & Safety” team works in obscurity without any last name, phone, or fax telephone numbers provided. Rather than focusing on how to enhance their platform, ZocDoc wanted me to ensure that patients who book on THEIR platform do not cancel their appointments and blocked my ability to treat urgent patients by closing my calendar. cancellation rate was “above average” and, as a result I would incur a “search penalty.”When I asked more specifics on their alleged data which served as basis for their false conclusion, they refused to provide and said it was proprietary. To add insult to injury, ZocDoc recently formed a “Trust and Safety” group whose sole job appears to be to identify strategies to maximize ZocDoc’s revenue by pure harrasment- I received numerous “warnings” that my appt. Most patients who use ZocDoc think the service is free and don’t realize that ZocDoc charges the provider as much as $110 per “booking,” which is charged to provider regardless if patient shows up to appointment or cancels. I had to officially withdraw from being listed due to their predatory and deceitful practices. ZocDoc is a total scam! My dental practice has been a client of Zocdoc for last 10 years.
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